Terms and Conditions – Marketplace-Sierra Leone

E-Commerce Terms and Conditions

Effective Date: 01 January, 2025

Welcome to Marketplacesierraleone. By using our platform, you agree to the following terms and conditions. Please read them carefully as they govern your use of our services. If you do not agree, you may not access or use our platform.

Introduction

These Terms and Conditions (“Terms”) govern your access to and use of Marketplacesierraleone store. The platform connects vendors with customers to facilitate the purchase of goods and services in Sierra Leone. By registering or using the platform, you agree to comply with these Terms.

Eligibility

To use our services, you must:

Be at least 18 years old.
Provide accurate, current, and complete registration information.
Agree to comply with all applicable laws in Sierra Leone.

User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
Notify us immediately if you suspect unauthorized use of your account.
We reserve the right to suspend or terminate accounts that violate our policies.

Vendor Responsibilities
Vendors agree to:

Provide accurate product descriptions, prices, and inventory levels.
Ensure all listed products comply with Sierra Leone’s legal and safety standards.
Handle shipping and delivery within agreed timelines.
Respond to customer inquiries and complaints promptly.
Respect our intellectual property and refrain from infringing others’ rights.

Customer Responsibilities

Customers agree to:

Provide accurate and up-to-date shipping information.
Use the platform for legitimate purchases only.
Report any issues with orders to us or the vendor within the specified timeline.

Pricing and Payment

All prices are displayed in Sierra Leonean Leones (SLL) unless otherwise stated.
Payment methods should have the option for mobile money, bank transfers, or credit cards.
Transactions are subject to verification, and we reserve the right to cancel fraudulent orders.

Shipping and Delivery

Vendors will process and ship orders within the stated timeframe.
Shipping fees and options are displayed at checkout.
Delivery timelines may vary based on location and other logistical factors.

Returns and Refunds

Customers may request a return or refund within the stated timeframe of receiving the product.
Refunds are processed after the vendor confirms the returned item meets refund criteria.
Return shipping costs may be the responsibility of the customer unless the product is defective or incorrect.

Intellectual Property

All content on the platform, including text, images, logos, and software, is the property of marketplacesierraleone or its licensors.
You may not reproduce, distribute, or modify any content without prior written consent.

Prohibited Activities

Users may not:

Use the platform for illegal or unauthorized purposes.
Post false or misleading information.
Engage in abusive or fraudulent behavior.
Interfere with the platform’s operation through hacking or other malicious activities.

Limitation of Liability

Marketplacesierraleone is not responsible for damages resulting from vendor or customer actions, such as late deliveries, defective products, or inaccurate listings.
Our liability is limited to the value of the transaction in question.

Dispute Resolution

For disputes between vendors and customers, we will mediate to resolve issues fairly.
If disputes cannot be resolved, parties may seek recourse under Sierra Leone’s
legal system.

Privacy and Data Protection

We collect and use your data in accordance with our Privacy Policy.
We comply with applicable data protection laws in Sierra Leone to safeguard your information.

Modification of Terms

We reserve the right to modify these Terms at any time. Changes will be posted on the platform with the “Effective Date” updated.
Continued use of the platform after changes signifies your acceptance of the updated Terms.

Termination

We may suspend or terminate your account for violations of these Terms.
Termination does not relieve you of payment obligations or liabilities incurred before the termination date.

Governing Law